Privacy policy

1. Who we are

This website is run by Siddhant Exim Inc., which sells saunf and mouth fresheners under the brand Sugandha. Our address is A-5B/389 Paschim Vihar, New Delhi 110063. You can reach us at [email protected] or +91 97118 53503.

2. What information we collect

This website has no forms and no accounts. We receive personal information only when you choose to contact us, and through basic website analytics:

• When you contact us. If you message us on WhatsApp, call us or email us, we receive your name, phone number or email address, and anything you include in your message, such as your business name, city and order details.
• Website analytics and advertising tools. We use tools such as Google Analytics and the Meta Pixel. These use cookies and similar technologies to record information such as the pages you visit, your device and browser type, your approximate location and how you arrived at the site.

3. How we use your information

We use the information you send us to reply to your enquiry, share rates, process and deliver your order, keep records of our business dealings, and meet our legal and tax obligations. We use analytics data to understand how the website is used and to measure and improve our advertising.

4. Who we share it with

We do not sell your personal information. We share it only where needed:

• With services we use to run the business, such as WhatsApp, email providers, website hosting, and the partners who deliver your order.
• With analytics and advertising providers, such as Google and Meta, as described above.
• With government authorities where the law requires it, for example for tax or GST records.

5. How long we keep it

We keep enquiry and order records for as long as we need them to serve you and to meet legal, tax and accounting requirements. After that, we delete them or keep them in a form that no longer identifies you.

6. Cookies

Cookies are small files a website stores on your device. You can block or delete cookies in your browser settings. The website will still work, but analytics tools may not record your visit.

7. Your choices and rights

You can ask us to show you the personal information we hold about you, correct it, or delete it where we are not required to keep it. You can also ask us to stop contacting you. To make a request, email [email protected] or message us on WhatsApp, and we will respond within a reasonable time.

8. Children

This website is meant for businesses. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

10. Contact us

For any question about this policy or your information, contact Siddhant Exim Inc. at [email protected], +91 97118 53503, or A-5B/389 Paschim Vihar, New Delhi 110063.